Full course information can be
found on the website
1. Complaints or comments
If you have a complaint or comment about the standard of
service, quality of tuition or any other matter relating to a course, you should
in the first instance either telephone 0300 126 1000 for advice as to how best
to pursue your complaint or comment or email
adulted-customerfeedback@northamptonshire.gov.uk
Alternatively if you wish to formally complain this should be in writing to:
Customer Feedback, Northamptonshire County Council, FREEPOST NH0078 Customer
Service Centre, One Angel Square, Angel Street, Northampton
NN1 1ED.
2. Variation of course details
The published details of each course are the basis on which
NCC intends to provide the course at the time of publication. However, if the
required number of enrolments (which varies from course to course and area to
area) is not achieved, the course will be withdrawn and the course fee refunded.
Also, any details shown for a course might have to be changed due to unforeseen
circumstances, in which event every effort will be made to inform learners as
soon as possible. If any such change is made either before or during a course
which causes difficulty, the learner is advised to contact us as soon as
possible.
3. How We Use Your Personal
Information
Your personal information is used by the DfE to exercise its
functions and to meet its statutory responsibilities, including under the
Apprenticeships, Skills, Children and Learning Act 2009 and to create and
maintain a unique learner number (ULN) and a personal learning record (PLR).
Your information will be securely destroyed after it is no longer required for
these purposes.
Your information may be shared with third parties for
education, training, employment and well-being related purposes, including for
research. This will only take place where the law allows it and the sharing is
in compliance with data protection legislation.
The English European
Social Fund (ESF) Managing Authority (or agents acting on its behalf) may
contact you in order for them to carry out research and evaluation to inform the
effectiveness of training.
Further information about use of and access
to your personal data, details of organisations with whom we regularly share
data, information about how long we retain your data, and how to change your
consent to being contacted, please visit:
https://www.gov.uk/government/publications/esfa-privacy-notice
4. Smoking
Please note that all schools and related premises are smoke
free environments.
5. Safety first
You must follow regulations made for your safety and that of
others. Ties and loose clothing should not be worn in workshops and areas where
machinery is in operation. Long hair should be tied back. Students working in
workshops and craft areas should discuss with their tutor the need for any
necessary protective clothing.
6. Bad weather
In the event of very bad weather, e.g. heavy continuous snow or
other dangerous road conditions, classes may be cancelled. We will: inform the
local radio, place notices on our website if in office hours, attempt to inform
all learners by phone or email where possible. Replacement classes will be
arranged whenever possible. Please refer to your Learner Welcome Pack for more
details regarding bad weather refunds.
7. Behaviour code
Behaviour on site and in classes is expected to be of a standard
to allow effective learning to take place. Students on site and in classes are
expected to ensure that their behaviour/activity does not cause offence, damage
or injury to other students, staff or property. Students must follow any
regulations or guidance given concerning use of equipment, smoking arrangements
or car parking.
8. What to do if you have a
medical condition
If you are worried about participating in a course because you
have a medical condition you should consult your General Practitioner. Neither
course tutors nor NCC Adult Learning Service can undertake to advise you as to
whether or not any medical condition could be adversely affected as a result of
attending a class. Upon request, the course tutor will provide your GP with any
information about the course that they require.
9. Examination courses
Learners are advised that if they enrol on an examination course
they will have the option to enter or register for the examination or equivalent
at the appropriate time.
10. Admission to courses
Admission to any course is at the discretion of NCC Adult
Learning Service. Our courses are available to people aged 19 or over.
For many courses no previous experience or qualification is required for entry.
In some subjects an assessment of ability will be given and participants will be
advised as to the suitability of the course, or as to what they should be
learning.
If you want advice on selecting a course please phone the
enrolment line.
Courses can be cancelled up to two weeks before the
start of a course. Students are advised not to buy materials until the week
before a course begins. Late starters will be charged a pro-rata fee only after
the third week of the course.