Full course information can be found on the website
1. Complaints or comments
If you have a complaint or
comment about the standard of service, quality of tuition or any other matter
relating to a course, you should in the first instance either telephone 0300 126
1000 for advice as to how best to pursue your complaint or comment or email
adulted-customerfeedback@northamptonshire.gov.uk
Alternatively if you
wish to formally complain this should be in writing to: Customer Feedback,
Northamptonshire County Council, FREEPOST NH0078 Customer Service Centre, One
Angel Square, Angel Street, Northampton
NN1 1ED.
2. Variation of course details
The published
details of each course are the basis on which First for Wellbeing intends to
provide the course at the time of publication. However, if the required number
of enrolments (which varies from course to course and area to area) is not
achieved, the course will be withdrawn and the course fee refunded. Also, any
details shown for a course might have to be changed due to unforeseen
circumstances, in which event every effort will be made to inform learners as
soon as possible. If any such change is made either before or during a course
which causes difficulty, the learner is advised to contact us as soon as
possible.
3. How We Use Your Personal Information
Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.
The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
https://www.gov.uk/government/publications/esfa-privacy-notice
4. Smoking
Please note that all schools and related
premises are smoke free environments.
5. Safety first
You must follow regulations made for
your safety and that of others. Ties and loose clothing should not be worn in
workshops and areas where machinery is in operation. Long hair should be tied
back. Students working in workshops and craft areas should discuss with their
tutor the need for any necessary protective clothing.
6. Bad weather
In the event of very bad weather,
e.g. heavy continuous snow or other dangerous road conditions, classes may be
cancelled. We will: inform the local radio, place notices on our website if in
office hours, attempt to inform all learners by phone or email where possible.
Replacement classes will be arranged whenever possible. Please refer to your
Learner Welcome Pack for more details regarding bad weather refunds.
7. Behaviour code
Behaviour on site and in classes
is expected to be of a standard to allow effective learning to take place.
Students on site and in classes are expected to ensure that their
behaviour/activity does not cause offence, damage or injury to other students,
staff or property. Students must follow any regulations or guidance given
concerning use of equipment, smoking arrangements or car parking.
8. What to do if you have a medical condition
If you
are worried about participating in a course because you have a medical condition
you should consult your General Practitioner. Neither course tutors nor First
for Wellbeing’s Adult Learning Service can undertake to advise you as to whether
or not any medical condition could be adversely affected as a result of
attending a class. Upon request, the course tutor will provide your GP with any
information about the course that they require.
9. Examination courses
Learners are advised that if
they enrol on an examination course they will have the option to enter or
register for the examination or equivalent at the appropriate time.
10. Admission to courses
Admission to any course is
at the discretion of First for Wellbeing’s Adult Learning Service. Our courses
are available to people aged 19 or over.
For many courses no previous
experience or qualification is required for entry. In some subjects an
assessment of ability will be given and participants will be advised as to the
suitability of the course, or as to what they should be learning.
If you
want advice on selecting a course please phone the enrolment line.
Courses can be cancelled up to two weeks before the start of a course. Students
are advised not to buy materials until the week before a course begins. Late
starters will be charged a pro-rata fee only after the third week of the course.