What will I learn?
This qualification is ideal for learners working in areas where improvements to quality, processes and costs have been identified. It may also be suitable to provide knowledge, and a new skill set that will be attractive to employers. This course is ideal if you are looking to gain a qualification through a flexible self-study approach. You can start the course anytime throughout the year and can be completed within 12 weeks. The course is delivered through our online platform, where you will be given the relevant learning materials and assessments for this qualification.

What will I need to take part?
The course is delivered through our online platform, where you will be given the relevant learning materials and assessments for this qualification. However, you will need a laptop, PC, or tablet, and a stable internet connection.

What to expect
The course is online; you will receive a login to our learning platform where you will find interactive learning materials and assessments. You will be given deadlines to complete and submit the work. You will receive detailed feedback on your work so that you can improve your skills as you progress through the qualification. You will be assigned a Tutor, who will be in touch throughout the 12 weeks to discuss your progress and support you through the course.

Where can it lead to?
Learners who achieve this qualification could progress to: Level 2 Certificate in Principles of Customer Service Level 2 Certificate in Data Protection and Data Security Level 2 Certificate in Information, Advice and Guidance

Course eligibility and fees
Entry Requirements: You should be 19+ by 31.08 in the academic year you wish to study This course requires a grade D/3 in English GCSE or equivalent (Functional skills: level 1) Please note: You will be required to complete an online initial assessment to join this course. Admissions Process: After you register your interest, a member of our team will contact you to arrange the next steps. General Information: In the unlikely event that you are unable to complete the course and need to withdraw, there is a withdrawal fee of £100. Eligibility: If you are in receipt of Jobseekers allowance, ESA or any other means-tested UK benefit (and your income excluding benefits is less than £617 per month or £988 per month for joint benefit claim), or you are employed and earning less than £20,319 per year you will be eligible to attend this course for the free. Even if you don't meet these criteria, you may still be eligible for learner support, which could cover the cost of the course fees. Eligibility is subject to providing evidence. For more information on eligibility requirements please contact Adult Learning Skills: - adultskillsadultlearning@northnorthants.gov.uk