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NCFE CACHE Level 2 Certificate in the Principles of Customer Service  


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Course Summary

Code: XXX1AR76_  

Starting: Monday 27 May 2024 

Duration: 12 sessions over 12 week(s)

Start Time: 08:00 

Location: Online Self Study  

Cost: Free Subject To Eligibilty  

By continuing you confirm that you are 19 or over and have agreed to the terms and conditions

Frequently Asked Questions




Level 2 Certificate in Principles of Customer Service

Please be aware distance learning courses are 12-week self-study qualifications. A member of the Adult Skills team will contact you shortly after booking to arrange a meeting to discuss your next steps. This will include, start date, information relating to the course, and how to access course materials via the online platform.

This qualification aims to:
provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role

This courses is ideal if you are looking to gain a qualification through a flexible self-study approach. You can start the course anytime throughout the year and can be completed within 12 weeks. The course is delivered through our online platform, where you will be given the relevant learning materials and assessments for this qualification.

After you register your interest a member of our team will contact you to arrange the next steps.

This course is free to eligible learners, for more information of eligibility requirements please contact Adult Learning- Adultlearning@northnorthants.gov.uk.  


Time and duration

Start Date: 27 May 2024
Start Time: 08:00
Day: Monday Morning
Session Duration: 01:00
Number of Sessions: 12


Online Self Study  
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